---
title: "Degraded Performance on Production Cluster"
description: "Resolved · affects Hanko Cloud, Hanko Cloud Login, Passkey API · Sep 17, 2026"
base_url: "https://status.hanko.io"
canonical: "https://status.hanko.io/events/report/3071"
homepage_url: "https://www.hanko.io"
contact_url: "https://www.hanko.io/contact"
---

# Degraded Performance on Production Cluster

[Status](/.md) › [Events](/events.md) › Degraded Performance on Production Cluster

Sep 17, 2026 · 1 day ago · affects: Hanko Cloud, Hanko Cloud Login, Passkey API · 5 hours

## Updates

### + Resolved — Sep 17, 2:05 PM

affects: Hanko Cloud (operational), Hanko Cloud Login (operational), Passkey API (operational)

The database load has returned to normal and production cluster performance is stable.

### x Monitoring — Sep 17, 9:58 AM

affects: Hanko Cloud (operational), Hanko Cloud Login (operational), Passkey API (operational)

We have scaled up the production database instance to provide additional capacity and improve stability.

Performance has recovered, and we are continuing to monitor the system closely. In parallel, we are investigating the root cause of the database load spikes to determine whether further corrective measures are required.

### x Identified — Sep 17, 9:30 AM

affects: Hanko Cloud (degraded performance), Hanko Cloud Login (degraded performance), Passkey API (degraded performance)

We identified elevated CPU load on the production database as the cause of the degraded performance.

The high load was related to the number of concurrent database connections.

### x Investigating — Sep 17, 9:10 AM

affects: Hanko Cloud (degraded performance), Hanko Cloud Login (degraded performance), Passkey API (degraded performance)

We are currently experiencing degraded performance on our production cluster, resulting in increased response times.

The issue appears to be related to database connections. We are actively investigating the root cause and working to restore normal performance.